I AM Recovery Inc. respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, protect, and disclose information through our website, scheduling tools, telehealth services, electronic medical record systems, and related communications.
Information We Collect
We may collect personal information such as your name, date of birth, phone number, email address, address, insurance information, payment information, appointment information, and information you provide through intake forms or communications with our team.
If you become a patient, we may also collect protected health information, including medical history, substance use history, mental health history, medications, diagnoses, treatment plans, lab results, and other information needed to provide care.
How We Use Your Information
We use your information to:
Schedule appointments
Provide telehealth and clinical services
Verify identity, insurance, eligibility, and patient location
Communicate with you about care, appointments, billing, and follow-up
Maintain medical records
Submit insurance claims when applicable
Comply with legal, regulatory, licensing, privacy, and safety requirements
Improve website functionality and administrative operations
Protected Health Information
I AM Recovery follows applicable federal and state privacy laws, including HIPAA, when handling protected health information. We use and disclose health information only as permitted by law, including for treatment, payment, health care operations, patient authorization, legal compliance, public health, safety, or other purposes allowed or required by law.
Substance use disorder treatment information may receive additional privacy protections under federal and state law.
Your Rights
Depending on applicable law, you may have the right to:
Request access to your medical records
Request corrections to your records
Request confidential communications
Request limits on certain uses or disclosures
Request an accounting of certain disclosures
Receive a copy of this notice
File a privacy complaint without retaliation
To make a privacy request, contact us at:
Email: support@iamrecoveryinc.com
Phone: (571) 364-6979
Sharing of Information
We do not sell patient health information.
We may share information with clinicians, staff, billing services, electronic medical record vendors, scheduling platforms, telehealth platforms, pharmacies, laboratories, insurance companies, payment processors, legal or compliance professionals, and other service providers as needed to operate our practice and provide care. These parties are expected to protect information consistent with applicable privacy and security requirements.
Website, Cookies, and Analytics
Our website may collect limited technical information such as browser type, device information, IP address, pages visited, and general website usage data. This information may be used to maintain website security, improve site performance, and understand visitor activity.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal and health information. Sensitive information transmitted through our website, scheduling tools, telehealth systems, and related platforms should be processed using secure encrypted connections when required.
Telehealth Communications
Telehealth visits and related communications may occur through secure third-party platforms. Patients should use a private location and secure internet connection when participating in telehealth visits.
Emergencies
I AM Recovery does not provide emergency medical services through its website or telehealth platform. If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy or our privacy practices, contact:
I AM Recovery Inc.
Email: support@iamrecoveryinc.com
Phone: (571) 364-6979
